Privacy Policy

Consent to the Privacy Policy:

By visiting and using this website of Hemya or by creating an account on the website to get benefit from the services made available on it by Hemya, you confirm that you have read and agreed to the Privacy Policy of Hemya and its website www.Hemya.com.

Amendments to the Privacy Policy:

Hemya reserves its right to review the Privacy Policy and make any amendments or changes to the Privacy Policy at any time without any need for an advance notice. You also acknowledge and understand that the version you find when you visit the website is the latest applicable version, and that your continuance to use the website and its services shall be deemed as consent to the amendments made to the Privacy Policy.

Collection of Data

·         To enable Hemya to perfectly provide its services, our center collects some necessary personal and identifying information, such as the name, age, address, contact number, e-mail and medical information. Hemya may also gather some information related to the credit card in order to complete purchases and payment processes. Hemya uses this information only for the purpose of providing services or for statistical purposes, or otherwise for the purpose of developing the website and the quality of the rendered services.

·         The data of your communications, such as calls to customer service employees or e-mails received from you, is collected for the purposes of auditing and improving the quality of our services.

·         Your information will be kept in a safe database to enable Hemya to provide its services and to facilitate the system of communications and following-up through food orders, e-mails, and other services.

Automatic Data Collection

·         Hemya’s website is not responsive to intractability mechanisms.

·         Whenever you visit Hemya’s website, data will be automatically collected.

·         Whenever you visit Hemya's website, it will automatically store certain information in special files and engines, so that such information can be used later for monitoring the performance of the website and for enhancing the search and purchase operations.

·         We might use your IP to identify some problems related to our systems or programs on the website, to communicate with you via e-mail after you send an e-mail to us, or to conduct a statistical survey of the number of users, number of visitors, pages visited, and the time spent on the website.

·         Via your demands and e-mails sent to us from time to time, we can identify your preferred foods and choices of products and, Accordingly, we will keep you updated of our new services, menus, and distinguished offers.

·         You can select not accepting any cookies or offers from our website, but in this case, you will not be able to know some of the offers and services provided by Hemya on its website.

Confidentiality of Information:

As a part of its policy, Hemya covenants to keep your information confidential, whether such information was received through your registration application to the website, your filling of a food order, or your visit to the clinics of Hemya while meeting the nutritionists (if any). Hemya also abides by not publishing any of your personal data and information or the results of your examinations (if any) except within the limits permitted by law or as set out in Hemya's Privacy Policy as indicated below.

Hemya does not make any dealings on your personal information with third parties - whether by sale, purchase or otherwise – for marketing purposes.

Information Exchange or Disclosure to Third Parties:

·         In certain cases, Hemya may exchange, disclose or provide some information to a third party, including but not limited to the following cases:

1-    We might exchange with our partners some information about you, such as your name, e-mail, phone number, and address (residence) in order to provide our services, such as delivering orders.

2-    Under certain circumstances, it may be necessary to grant a third party access to the database to provide services related to maintenance and computer software.

3-    Information related to your credit card will be shared with related third parties for the purpose of effecting purchases or registration on the company's website.

4-    Hemya may transfer or share anonymous information in the form of data for commercial purposes, such as for analyzing consumers' preferences.

5-    Hemya may use your data in some researches or statistical studies related to diet. In such a case, your name will not be used in such statistics, but the results will be used only for statistical studies or for conducting a study of the market and products, and for marketing our services.

6-    Hemya can use the information for the marketing research purposes.

In all the foregoing cases, sharing of information will be limited to the sought purpose and to the extent necessary for implementation of such purpose.

·         As an exception, and in rare cases, such as cooperating in investigations upon the request of the concerned authorities or under certain legal conditions, your information will be shared if the same is required under the law and to the extent permitted by the Law.

Spam E-mails

·         Please pay attention that e-mails received from Hemya will bear the name of the center or a reference thereto www.Hemya.com, 

myorder@hemya.com  or dietitian@hemya.com, customerservice@hemya.com

·         Be cautious as regards e-mails which may come to you from marketers who have improperly got your e-mail via your address book, private phone set, or search software.

Related Websites:

·         Our website may contain links to other websites, such as Al-Ahli Hospital website or other related useful websites.

·         Hemya shall bear no responsibility as regards the content, services, products, advertisements, or privacy and security standards used by other sites. The Privacy Policy shall not include information got from those websites. Hence, we encourage you to read the privacy policies of the websites you visit.

Changes/amendments to information:

·         We seek to help you to always ensure the accuracy of your personal information in our systems and to keep them always updated. Therefore, you should promptly advise us of any changes to your information set out in your personal account on the website (such as, the telephone number, address, or e-mail).

·         If you selected not to receive notices or messages from Hemya or not to continue communicating with us, your name will be removed from our contact lists. In such a case, you will not be able to know some of the offers and services provided by Hemya on its website. Hemya shall bear no responsibility for the same.

For any inquiries or questions related to the Privacy Policy, you can send an e-mail to CustomerService@Hemya.com or visit the contact page on our website.